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Last Updated: January 2026
🔒 Privacy Policy

99 Wine Privacy Policy — your data is completely safe with us

Everything about where your data goes and how it's protected when you use 99 Wine is explained here in plain language. Nothing is hidden.

SSL Encryption Never Sold to Third Parties Fully in Bangla Divided into 9 categories
Key Highlights at a Glance
  • Your data is never sold
  • Your data is never shared with third-party advertisers
  • All data is protected with SSL Encryption
  • Right to access and delete your own data
  • Cookie Use Is Limited and Transparent
  • You can unsubscribe from marketing emails at any time
  • You will be notified before any legally required disclosure of your data
🔒 SSL Encryption — All your data is protected 🚫 Data Is Never Sold to Third Parties — never ✅ KYC Information Used for Verification Purposes Only 👤 Your Data View or Delete Anytime 📧 Marketing Emails Exit with one click from 🔒 SSL Encryption — All your data is protected 🚫 Data Is Never Sold to Third Parties — never ✅ KYC Information Used for Verification Purposes Only 👤 Your Data View or Delete Anytime 📧 Marketing Emails Exit with one click from

Our Our Privacy Commitment

The principles we follow to protect your data at 99 Wine

Secured with Encryption
Every transaction and piece of personal data on 99 Wine is protected with industry-standard TLS 1.3 encryption. Passwords are never stored in plain text — only in hashed form.
TLS 1.3 Encryption
Data Is Never Sold
99 Wine never sells your personal information to advertisers, data brokers, or any other third party. Your data is used solely to improve our services and maintain security.
No Data Sales
In Your Control
You have the right to view, correct, or request deletion of your data at any time. Opting out of marketing communications takes just one click.
Full Control Is Yours
Minimal Data Collection
99 Wine only collects the information necessary to provide our services. We don't ask for anything unnecessary — essentially, your name, mobile number, and payment details are all we need.
Minimal Data Collection Policy
Retained for a Defined Period
Your data is not kept indefinitely. After your account is closed, it is retained for a defined period (in compliance with legal obligations) and then permanently deleted.
Defined Retention Policy
Freedom to Choose Marketing Preferences
If you no longer wish to receive promotional SMS or emails from 99 Wine, you can opt out at any time. Simply update your notification preferences in your account settings — changes take effect immediately.
Easy Opt-Out
Table of Contents
1
Introduction

Welcome to 99 Wine. We understand how important your personal data privacy is to you. That's why this Privacy Policy is written in plain, straightforward language — so you know exactly what we do and don't do with your information.

By using the 99 Wine website and services, you are agreeing to this Privacy Policy. If you have any questions about any part of it, our support team is always ready to help in Bangla.

This policy applies to: 99 Wine's website, mobile site, Live Chat, and all associated digital services.

This Privacy Policy governs our Terms & Conditions— is a supplement to this document. By using the platform, you are considered to have agreed to the terms of both.
2
What Information We Collect

99 Wine only collects the information necessary to provide its services and keep your account secure. Full details are outlined below:

Data Type What's Included When It Is Collected
Identity Information Full name, date of birth, national ID number During registration and KYC verification
Contact Information Mobile number, email address At Registration
Financial Information BKash/Nagad/Rocket number, transaction history At the Time of Payment
Device Information IP address, browser type, device model While Using the Platform
Gaming Activity Betting history, game preferences, session duration Automatically during gameplay
Communication History Live chat logs, email correspondence Support Contact Hours

The selfie and NID photo collected during KYC verification are used solely to confirm your identity — for no other purpose.

3
How Your Data Is Used

99 Wine uses your information solely for the following purposes — it is never used for anything beyond this:

  • Service Delivery: Account management, payment processing, and ensuring a smooth gaming experience.
  • Identity Verification: KYC verification to prevent fraud and ensure compliance with AML (Anti-Money Laundering) regulations.
  • Security: Detecting unusual account activity and protecting against hacking and fraud.
  • Service Improvement: Analysing user experience to improve the platform.
  • Contact: Sending important updates, transaction confirmations, and (with your consent) promotional offers.
  • Responsible Gaming: Identifying unusual gaming patterns to provide timely support when needed.
Your gaming history is analyzed solely to personalize your experience and promote Responsible Gaming — never for profiling or discriminatory purposes.
4
Who Your Data Is Shared With

99 Wine shares your data in a strictly limited manner and only under controlled conditions. Who it may be shared with, and why, is clearly outlined below:

  • Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket. These providers operate under their own privacy policies.
  • Game Providers: Only the data necessary for the game session is shared with gaming software providers — never your personal identity.
  • Legal Authorities: We may be required to disclose information in response to a court order or a lawful request from a law enforcement authority — we will notify you in advance wherever possible.
  • AML Authority: Disclosure of information to the Financial Intelligence Unit is a legal obligation under Anti-Money Laundering laws in certain circumstances.
99 Wine never sells or rents your data to advertisers, data brokers, or marketing companies — that is our commitment.
5
Data Protection Methods

99 Wine uses internationally recognised technologies and processes to protect your data. Security measures are in place at both the technical and administrative level.

  • TLS 1.3 Encryption: All communication between your browser and our servers is encrypted — no one can intercept it in transit.
  • Password Hashing: Your password is never stored in plain text — we use the bcrypt hashing algorithm.
  • Two-Factor Authentication (2FA): You can enable an additional OTP verification step each time you log in to your account.
  • Regular Security Audits: Third-party cybersecurity specialists conduct regular system audits.
  • Access Restrictions: Within the company, only staff who require access for their role can view specific data.
  • Data Backup: Encrypted backups are stored on secure servers — no risk of data loss in the event of an unexpected issue.
In the event of a data breach, affected users will be notified within 72 hours and prompt action will be taken.
6
Cookie Policy

99 Wine uses cookies on its website. Cookies are small files stored in your browser — they help the site recognise you and improve your experience.

Essential Cookies
Used to maintain login sessions and store security tokens. Disabling these will prevent the site from functioning. No personal data is collected.
Analytics Cookies
Time spent on each page and your most-played games help us improve our services. All such data is kept in anonymized form.
Preference Cookies
Remembers your language, theme, and last visited page — no need to reconfigure your settings every time you return.
Marketing Cookies
Used to make 99 Wine's promotional content more relevant to you. Only used with your consent. You can opt out at any time.

You can delete or block cookies at any time through your browser settings — however, disabling essential cookies will prevent you from logging in.

7
Your Rights

As a 99 Wine user, you have important rights regarding your personal data — and you can exercise any of them at any time.

Right to Access
You have the right to know what information 99 Wine holds about you. Submit a request via Live Chat or email and you will receive the information within 30 days.
Right to Rectification
You have the right to correct any inaccurate or outdated information. Some details can be updated directly in Account Settings; for anything else, please contact support.
Right to Erasure
You have the right to request deletion of your data after closing your account. Please note that certain information may be retained for a specified period due to legal obligations.
Right to Object
You have the right to object to your data being used for marketing purposes. Simply turn off notifications in your account settings — changes take effect immediately.
Data Portability
You have the right to receive a copy of the data we hold about you in a readable format (CSV or PDF). Submit a request by email and you'll receive it within 30 days.
Right to Restrict Processing
You may request that we limit how your data is processed in certain circumstances. Our support team will review the request and inform you of the outcome.

To exercise any of your rights, email support@99wine.best or reach out via live chat. We will respond within 30 days of verifying your identity.

8
Data Retention Period

99 Wine does not retain your data indefinitely. Each category of information has a defined retention period:

  • Account Information: For the duration your account is active and for 5 years after closure — as required under AML regulations.
  • Transaction History: 7 years — in compliance with financial regulatory authority guidelines.
  • KYC Documents: Retained for 5 years after account closure, then permanently deleted.
  • Support Conversations: 3 years — for future support reference.
  • Cookies & browsing data: Up to 1 year, after which it is automatically deleted.
  • Marketing Preferences: Retained for 1 year after opt-out — to prevent accidental re-subscription.
Once the retention period expires, data is deleted automatically — no manual action is required. If any data needs to be kept longer due to legal obligations, you will be informed.
9
Privacy Contact

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

  • Email: support@99wine.best — For privacy-related emails, please use "Privacy Request" as the subject line.
  • Live Chat: Get help in Bangla 24/7 — this is the fastest option for general enquiries.
  • Response Time: 2–3 minutes via live chat, within 48 hours by email.

Before any significant changes to the Privacy Policy, an SMS will be sent to your registered mobile number — no changes will be imposed without notice.

For any privacy-related complaints, we first seek to resolve the matter internally. If you remain unsatisfied, you have the right to lodge a complaint with the relevant regulatory authority.
🔒 Your Data Is Secure

Join Safely At 99 Wine

You've read our Privacy Policy — now you know exactly how safe your data is. Join with confidence and enjoy your 150% Welcome Bonus.

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Data Is Never Sold Protected with SSL Encryption 18+ Platform
Privacy Policy & Terms of Service
This Privacy Policy supplements the 99 Wine Terms & Conditions and Responsible Gaming Policy— as a complement to the above. By using the platform, you are deemed to have agreed to the combined terms of all three documents. For any questions, email us at support@99wine.best.

General FAQ

Questions Our Users Often Ask

To join the 99 Wine referral program, log in and go to the "Refer" or "Invite a Friend" section — there you'll find your unique referral link or code. Share this link with your friend. Once your friend registers using that link and completes their first deposit, you'll receive a referral bonus. The bonus amount depends on the current referral offer — this may change from time to time, so log in and check the latest terms. The bonus is credited directly to your 99 Wine wallet, where it can be used for gaming or betting, and withdrawn once the wagering requirements are met. One thing to keep in mind — the same person cannot claim referral bonuses across multiple accounts; suspicious referral activity may result in the bonus being voided.

Enabling two-factor authentication (2FA) is genuinely important — even if your password is compromised, this extra layer keeps your account protected. To set it up, log in and go to "Account Settings" or the "Security" section, where you'll find the "Two-Factor Authentication" or "2FA" option — enable it. Once active, a 6-digit OTP will be sent to your registered mobile number each time you log in. You'll need to enter this OTP after your password to gain access. If you lose your phone or need to change your number, contact support in advance and store the backup codes provided during setup in a safe place. 99 Wine strongly recommends that all users keep 2FA enabled — especially those with a significant account balance.
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