99 Wine Terms & Conditions — fully in English, in plain language

By using 99 Wine's website and services, you agree to these Terms and Conditions. If you have any objection to any of the terms, we recommend refraining from using the platform.

These terms govern the relationship between 99 Wine and its users. We reserve the right to update these terms at any time — however, users will be notified at least 30 days in advance of any significant changes.

• This platform is for personal entertainment purposes only.
• Use for commercial purposes or on behalf of third parties is strictly prohibited.
• Using automated software or bots to play is strictly prohibited.
• Any fraudulent activity will result in immediate account termination.

Opening an account at 99 Wine requires meeting a few basic conditions. These requirements are in place to protect the safety of all users.

• You must be at least 18 years old at the time of account registration.
• Each person may register only one account. Creating multiple accounts will result in all bonuses being voided and may lead to account closure.
• All information provided during registration must be accurate and truthful. Accounts created with false information may be suspended or terminated at any time.
• Your login credentials (password) must be kept private and must not be shared with anyone else.
• Transferring or selling your account is strictly prohibited.

KYC (Know Your Customer) verification is a one-time process, typically completed before your first withdrawal. It requires a national ID and a selfie. The process is straightforward and can be done entirely from your phone.

The payment process at 99 Wine is built with everyday Bangladeshi users in mind. Deposits and withdrawals are available through three methods: bKash, Nagad, and Rocket.

• Deposits must be made from your own mobile banking number or bank account only.
• Withdrawals will be prioritised back to the same payment method used for the original deposit.
• Withdrawals cannot be processed without completed KYC verification.
• The maximum daily withdrawal limit is determined by your VIP tier.

99 Wine's bonus programme is designed separately for new and existing members. Receiving a bonus is great — but understanding how it works is even more important.

• Welcome Bonus: 150% bonus on your first deposit. Maximum bonus amount: ৳5,000. A 30x wagering requirement must be completed before withdrawal.
• Weekly Cashback: Every Monday morning, a portion of the previous week's net losses is returned to eligible players — ranging from 5% to 30% depending on your VIP tier.
• Reload Bonus: An extra 50% bonus on deposits on select days. This offer is updated on a weekly basis.
• Free Bet: Place free bets on selected sports events. Winnings are paid in real cash — the free bet stake itself is not returned.

Wagering requirements must be completed before withdrawing bonus funds. Requesting a withdrawal while wagering is still in progress will result in the bonus being forfeited — however, your original deposit remains fully withdrawable at any time.

Before placing bets in the 99 Wine Sports Betting section, it's important to familiarise yourself with a few basic rules.

• Once a bet is confirmed, it generally cannot be cancelled — however, you may use the Cash Out feature if it is available.
• The odds at the time your bet is confirmed are the ones that apply — any subsequent changes to the odds will not affect your bet.
• If a match is cancelled or postponed, your stake will be refunded — for live bets, settlement will be based on the result at the time of cancellation.
• If one selection in an accumulator bet is voided, it will be removed and the remaining selections will be settled at the revised odds.
• If fraud or match-fixing is proven, all winnings from the bet in question will be voided.

99 Wine believes every player deserves an equal chance. That's why we enforce strict rules that apply fairly and consistently to everyone.

• All casino games use internationally certified Random Number Generators (RNG).
• Odds are never manually adjusted in favour of or against any specific user.
• If a technical error is detected in any bet or game, that round will be cancelled and the funds returned.
• If users suspect any irregularity, they can report it to our support team and an investigation will be conducted.

99 Wine believes gaming should be a form of entertainment — not a burden. As part of our responsible gaming policy:

• Each user can set their own daily, weekly, or monthly deposit limits on their account.
• Once a limit is set and takes effect, it cannot be increased for at least 48 hours.
• If you'd like to take a break from the platform for a set period, the "Temporary Break" feature lets you pause for anywhere between 24 hours and 6 months.
• Accounts can be permanently closed upon request for long-term self-exclusion.
• If you notice signs of gaming addiction, our support team can provide contact details for professional specialists.

For detailed guidelines and advice on Responsible Gaming, visit our Responsible Play page.

99 Wine takes the privacy of its users seriously. Our Privacy Policy explains in detail how your information is collected and used.

• Personal information is used solely for the purposes of providing services and ensuring account security.
• No information is shared with third-party advertisers or data brokers.
• We may be required to share information with relevant authorities under legal obligations — in such cases, users will be notified as early as possible.
• All data is secured with SSL encryption.

For more information, visit our Privacy Policy Please read the page.

When a dispute arises, our goal is to resolve it quickly and smoothly. The steps for dispute resolution at 99 Wine are as follows:

• Step 1: Contact us via live chat — the majority of issues are resolved at this stage.
• Step 2: If live chat doesn't resolve the issue, email us at support@99wine.best with full details. You'll receive a response within 48 hours.
• Step 3: If the issue remains unresolved via email, our dispute resolution team will formally review the case — within a maximum of 7 business days.

99 Wine may update its Terms and Conditions as needed to operate the platform effectively. Certain rules are in place to protect users' interests:

• For significant changes, users will be notified at least 30 days in advance via SMS or in-app notification.
• If you object to any changes, you may close your account and withdraw your balance within that notice period.
• If an immediate change is required due to legal obligations, the reason will be communicated accordingly.

If an account is closed for reasons other than fraud, the user will be given the opportunity to withdraw their current balance. In cases of fraud, the balance may be held pending investigation.